I applied online. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". Fill out a form. When factoring in bonuses and additional . United Arab Emirates I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. ", "Here are some suggestions on how to handle a large workload:- List your tasks and prioritize them- Think of which tasks add to the company's bottom line, and start there (Closest to the money! It's a better way to conduct such interview method. Outgoing individual, with a keen interest in the service sector of the aviation industry, supported by work experience and the willingness to learn. Dates shown above are approximate. This question can be a tough one because everyone wants to be liked and considered personable. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. The purpose of this page is to help you prepare for your job interview. message, contactez-nous l'adresse "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. Think about personal changes you could make that would have made your job easier, improved your skills or furthered your education. "I am always interested in learning more about this industry and the changes that are taking place. I submitted my application through email. I was also processed for final interview. I appreciate diversity in the workplace! Free interview details posted anonymously by Dnata interview candidates. Find additional company focused interview questions by practicing from one of our industry sets. They were lively and effective, and sales increased by 23% in the first 90 days of implementation. Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. 5 Dnata Customer Service Agent interview questions and 5 interview reviews. Downvote 4. We will get enough time to answer the question and no need to be hurry. Skilled in Management, Microsoft Excel, Customer Service, Microsoft Word, and Sales. How do you react? - Is there anything from my background and experience that I can clarify for you? United Arab Emirates I interviewed at Dnata (Ho Chi Minh City) in Mar 2021, Easy, just need a drug test to pass and very easy questions like what when were there a time you had delt with a difficult passenger and how do you handle your stress in a difficult time. Answered April 24, 2018 Answer See 3 answers I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. In addition to all of this, I see that Dnata puts an important focus on carbon footprint. The interviewer would like to see that you proactively go after what you want and that you will act as a positive change-agent when you see room for improvement in the workplace. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Interviews for Top Jobs at Dnata. las molestias. Airport Customer Service Interview. And lastly, do you have internal candidates who are also interviewing for this position?". For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy.". In my current position, I have had zero accidents in 3 years. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. I refused to lie, and we stayed late. ", "I am currently making $100,000 per year with two bonus opportunities. ", "I greatly appreciate constructive feedback. I am self-driven and have no problem taking the initiative to get the job done. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. I have multiple safety-related tickets including X, Y, and Z. The process took 4 weeks. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. - What is the company's primary goal for this position in the next 12 months? Most companies in the transportation infrastructure industry need to be very cautious about who they hire. What is top of mind when it comes to filling this role? Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. The first interview at dnata. This estimate is based upon 6 Dnata Customer Service Agent salary report (s) provided by employees or estimated based upon statistical methods. You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. Dubai Interviews at Dnata Experience Positive 72% Negative 14% Neutral 14% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs I am happy to comply with any checks that you need to conduct.". "I understand that your work environment is very collaborative. After you pass that portion, you will be asked to remain seated. I have been in the industry 7+ years. Simple and easy to understand the process. I feel that this role with Dnata is a perfect next step in my career right now, but I also see room for future career growth here. United Arab Emirates 3 round of interview. Lack of benefits. Would you mind sharing with me your favorite source for transportation-related news?". Report. excuses voor het ongemak. dnata Ratings 2.7 Average rating of 235 reviews on Indeed Headquarters dnata Switzerland AG Postfach CH-8058 Zurich-Airport, Employees 1,001 to 5,000 Revenue More than $10B (USD) Industry Transport and Freight Website dnata company website Popular jobs at dnata Salary Satisfaction 42% Of the employees are satisfied about their pay Glassdoor users rated their interview experience at. A waste of my time! scusiamo se questo pu causarti degli inconvenienti. Dubai We have many competitors in this industry. "In additional to my regular responsibilities, my previous employer also asked me to be the head of our social committee. {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. How to Answer: Why Do You Want to Work Here? Onze Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie This year I wrote a new procedure manual dedicated strictly to cost savings efforts. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. The hiring process at Dnata takes an average of 44.11 days when considering 29 user submitted interviews across all job titles. Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. I am great with autonomy and working independently; however, I am also able to collaborate with my coworkers very well.". para nos informar sobre o problema. Shared on August 18, 2017 - Customer Service Agent - Jebel Ali Airport There is a three type of english test.spoken,lisnting,writing. It felt great to accomplish so much and receive recognition for my dedication. "My current work situation is quite independent; however, I do volunteer on a weekly basis at the local homeless shelter. Discuss the importance of safety, and what it means to you. First, we get everyone off to a common start. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. Simple and easy to understand the process. - What is your favorite part about working here? Were you asked to take on a particular task, project, or responsibility that gave you a strong sense of enjoyment? Strong support professional with a Bachelor of Business Administration (B.B.A.) Other online job site8 %. Answer dates might appear two to three weeks before they were published. Your company is forward-thinking and progressive. I would have participated more in external company events. The interviewer wants to know that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. Ask me what a JSON or API is and I will tell you exactly what it is. However we know that its what we do afterwards that makes all the difference to them achieving their full potential. The next question was what does API stand for, which I gave the answer. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. Aydanos a proteger Glassdoor y demustranos que eres una persona real. The process took 1 week. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. My high grades and great discipline will make me a strong fit for this role with Dnata. ", "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. The process took 3 days. Our date tracking prior to 2019 was not accurately kept. One cannot guess what will happen in the end, so it is great to be prepared for all possible outcomes. I planned four social events per year, and the turnout was always wonderful. We should prepare about our self very well. Close your answer by asking the interviewer if they would like to see you take a particular course. Interviews at Dnata Experience Positive 73% Negative 14% Neutral 13% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Upvote 14. Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps ", "I fully understand why a complete background check is required in this field of work. Free interview details posted anonymously by Dnata interview candidates. Able to work under pressure, and possess good problem-solving and communication skills. I do this to ensure that the more complicated parts of my projects are taken care of right away. We completed the project three days ahead of schedule. Plan B is always ready to go.". Interviewed through hireview app. 2 + years experience in a Customer Service role. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. What is a typical day like for you at dnata? dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. ", "That is a great question, and I appreciate that you consider continued education options for your employees. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. dnata International Airport Operations Any current certificates and tickets are helpful to bring with you to the interview. "In the past few years I was able to upgrade my education while still working full time. Recruiter contacted me11 %. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Get Daily Job Alerts Straight in Your Inbox By Submitting Your Name and Email ID Below. Se continui a visualizzare Other times, we will mindfully move a job for last because we feel that it makes the most sense. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. I interviewed at Dnata (Manila, Manila) in Nov 2022. Please help us protect Glassdoor by verifying that you're a Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? The two sectors bring their challenges, so it is difficult to choose a preference. I applied online. Maybe they were unmotivated or preoccupied with their personal life. Other21 %. It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . I interviewed at Dnata (Sydney). message, please email Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty. Dubai Si continas recibiendo este mensaje, infrmanos del problema Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. First, we get everyone off to a common start. Vice President, Commercial & Business Development, Modern Slavery Act Transparency Statement. naar Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. One to one interview, the process was quite relax. The process took 4 weeks. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. ", "Here are some transferable skills that you may have acquired along the way:- Leading a team - Intricate problem solving - Particular software experience - Organizational training - Time management - Self-motivation - Listening skills- Written communication - Verbal communication - Giving presentations - Training new hires - Hiring or on-boarding- Research". Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. Be prepared with specific examples from a recent news story or client reviews. Get started with your Free Employer Profile. My experience was great during the interview session. To find out more about the cookies we use, see our Privacy Policy. A potential employer will often base their offer on your current salary. ", "I would say that I have a demanding task or project, nearly every day. I interviewed at Dnata in Jan 2018, Group activity day- they talked about the company and then had us do some team activites and then needed to answer 3 different question sheets, this was then followed by one on one interview. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Followed by 2 technical ,1 managerial round. Sorry I couldn't remember the acronym for one! Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Have a question or concern? los inconvenientes que esto te pueda causar. . The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. There are many options for communication software and messaging applications. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. First you will have an assessment test which is basically you need tackle the time limit. Questions were about math, eye sight, english Grammer and passages but very tricky. Si vous continuez voir ce There were a few key takeaways from this experience. I applied through college or university. 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. to let us know you're having trouble. 1 Dnata Pax Service Agent interview questions and 1 interview reviews. How you answer this question will reveal to the interviewer a lot about your personality and willingness to get along with others in a collaborative, team-based environment. One example of this would be the telephone sales scripts that I crafted for our inside sales team. The you ill have a hirevue interview. {%selectedMarker.addressRegion%} Help the interviewer to determine which personality type you are by answering this question clearly. You cannot change others, but there is always the option to upgrade yourself! "In my previous position, I did have a coworker who didn't pull their weight which created more work for the rest of the team. 1.Technical 2 technical 3 managerial 3 round of interview. pour nous faire part du problme. I interviewed at Dnata in Feb 2023. {%selectedMarker.addressLocality%} A waste of my time! 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. First you will have an assessment test which is basically you need tackle the time limit. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. Showing interest in gaining new skills through continued education will allow the interviewer to see you as an engaged and growth-minded candidate. Glassdoor users rated their interview experience at Dnata as 57.1% positive with a difficulty rating score of 2.43 out of 5 (where 5 is the highest level of difficulty). per informarci del problema. Followed by 2 technical ,1 managerial round. United Arab Emirates, Vice President, Commercial & Business Development No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. This was disgusting behavior from an interviewer to question my integrity. 3 round of interview. ", "I try to leave the small, quick tasks for last. Self-motivated individual and strongly believes in teamwork. Some roles require one or more of the . Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry.". ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. "I am happy to comply with any background check required. Contact us here. Employee engagement went up, and some powerful connections were made. M.Roxas Highway The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. Show that you are proud of yourself and your career accomplishments! ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. Be the first to find this interview helpful, Its all about situation. I interviewed at Dnata in Feb 2023. ", "While researching Dnata and the local market I did see that there are a few competitors in our area. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} The hiring process at Dnata takes an average of 8 days when considering 7 user submitted interviews across all job titles. Often we will leave the tasks that we don't like for last in the act of procrastination. Job Location: Dubai, United Arab Emirates. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. With that said, I can certainly work in an unpredictable environment from time to time. enva un correo electrnico a The process took 1 week. Candidates applying for Customer Service Associate had the quickest hiring process (on average 1 day), whereas Line Maintenance Mechanic roles had the slowest hiring process (on average 240 days). The recruitment coordinator immediately called for an initial interview after passing the paper screening. The dnata way We strike a balance between doing things our way - leading to service consistency - and encouraging our people to use their initiative to find new and imaginative ways to solve our customers' challenges. Talk to the interviewer about your ability to control pressure in the workplace. Lamentamos ", "Yes, I have been asked to lie on the job before. Most frequently, I read Pavement Publications. We will get enough time to answer the question and no need to be hurry. You must create your own answers, and be prepared for any interview question in any interview. Briefly share with the interviewer how you stay up to date on current events related to Dnata. Every week there are new volunteers and new individuals with a range of needs. If so - be sure to mention those achievements as well! Last year I was given the opportunity to take a course in A and another in B. To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. Are there particular types of situations that you find distracting? The topics included energy efficiency and recycling.". Productive and and excellent work place. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. P.O Box 522, Flight Catering I believe it's easier to 'do' rather than 'tell.' It's a better way to conduct such interview method. Amongst other general interview questions, I was tested on what do acronyms stand for. The most reliable source that I utilize is 'Transport Topics.' The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.' My criminal record is clean as is my drivers' abstract. This site uses cookies. ein Mensch und keine Maschine sind. Also, what types of career growth opportunities would follow this position? The interview process at DNATA is long and strenuous as there are many preliminary rounds. I would be delighted to work at Dnata. ", "That is a great question! "I feel that it is a vital approach to create alternative scenarios in all situations. We are sorry for the inconvenience. Customer Service Agent (Current Employee) - Austin, TX - February 4, 2020. Research the company online to discover any opportunities for future growth. Take a few minutes to bring your resume to life for the interviewer. Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. "My previous company did not allow for a lot of employee feedback or input so I chose to focus on ways that I could better my performance instead. Talk to the interviewer about this specific task and what it meant to you. As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports.

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