This morning I clicked on the email icon on my phone and was again asked to login. One of the mails having been sent as long ago as April 4th. Email: timforrester@btinternet.com. on We do not write articles to promote products. 'I have always used the same email address,' says Dave, 79, from Cambridge. 17h33. Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay on The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Does anyone have any other suggestions please?? At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . on That sounds like something has been stuck in a queue somewhere. Doing so can save hundreds of pounds. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Delays in Emails being delivered can arise from a multitude of reasons. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. mingoslkd, call Emails from BTInternet.com not being received in Mail Switching email address if you have never done so before can feel like a daunting task. If everything works fine in webmail, you may need to check your program settings. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. My email is not sending from my iMac (iCloud). Anyone else experiencing the same issues? Just one other thing that might be relevant. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". on 2 users liked/thanked this post: This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Problems with email | BT Help 14h00, on This site contains user submitted content, comments and opinions and is for informational purposes I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 It seems that my account SMTP setup was changed (without my input). Also, the web interface seems to be working just fine. Customer: replied 2 years ago. I feel there is something going between Google and Apple. Fix a problem | BT Help As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Might that apply in your case too? In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. We do not allow any commercial relationship to affect our editorial independence. By coincidence(? Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". 15h24. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Delays in Emails being delivered can arise from a multitude of reasons. 6h21. BT internet email problem Hi. Log out of your email account then, Using an email program? But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. 3) Import all of your contacts from your old account to your new one. For those that aren't arriving, things obviously get a little more involved. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. 23-04-2021 When this happens. 13h52. Townman, Gandalf. I can send & receive on my work email account using the Outlook app. I can't send emails from my btinternet account on my iPhone That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Announcements, Guides & Community Updates. Refunds. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. 11-07-2019 Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Maybe that's the issue, although there has been no problem up until yesterday. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and 26-08-2021 Thanks for the suggestion. I also feel slightly better I am not alone. Unable to send mails to btinternet addresses - Plusnet The accounts work on BT Webmail, both to receive and send. I have the exact same problem. I have entered the SMTP and IMAP details correctly but it still won't send. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. I can take the same message and copy it into gmail and send from there and it gets through with no problem. 23-04-2021 19-12-2022 Not receiving all emails on btinternet account - UKGSer I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. BT need to deal with this at a high level, NOT an individual user's account. Any suggestions please, User profile for user: Go back to . Using webmail? Thanks for the examples that have been provided so far. Looks like no ones replied in a while. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. The whole ISP domain is blocked. How can we as customers get BTs attention and ensure that there is a fix? This amount is subject to change until you make payment. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Outlook.com not sending emails to btinternet email addresses 16:52 EST 04 Mar 2023 If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. 26-08-2021 I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). I consistently receive this warning: whenever I try. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. This amount is subject to change until you make payment. I've got a "failed delivery message". Google Groups emails from BT & Earthlink addresses not getting If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. @stevebrass Thanks, but same result as before. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. 11h05. Announcements, Guides & Community Updates. We can't ditch our broadband we'll lose our email address! With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. Thank you anyway. After 6 mos., if selected you will be billed $10.99/mo. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. Those who wish to hold on to their email account just have to log in from time to time to keep it active. So it seems to be something between Android and BT Mail. This isn't just a small delay. Send yourself a test email. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. I installed the outlook App on my iPad and it works perfectly I'm afraid. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. 19-12-2022 We always endeavour to grade correctly and. It's very annoying and slightly weird. All postings and use of the content on this site are subject to the. Why? 2 days ago I suddenly stopped being able to send emails and get the message below. Any ideas? Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! This was a pain, but I went along with it or else I couldnt use email. 4) Send an email to your main contacts to let them know your new email address. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. They must realise that they have a dreadful name. Has anyone experienced this problem. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. 5) Set up an auto-responder message on your old email address. All other emails to other systems have no issues. If you're having problems, try logging in to webmail. 18h40. Ive also tried not using advanced settings at all with exactly the same results as described above. 23-04-2021 26-08-2021 The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Those who leave have their email account terminated and closed 90 days later. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. That is because he has a Virgin Media email address, which would be deleted if he switched away. Here are some answers to help you. Hi This started suddenly about 5 or 6 weeks ago. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? It takes a while to get a reply from the Postmaster but they will respond. Can I move my BT Email address to another account? If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. 14h08. 16:52 EST 04 Mar 2023. 11h33 Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. Policies vary between broadband providers. ask a new question. 14h17, on on Terms and conditions of the sale . 23-04-2021 - edited 2 users liked/thanked this post: The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. Thank you for your follow up. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. We have received reports that emails to btinternet.comemail addresses are being blocked. I can take the same message and copy it into gmail and send from there and it gets through with no problem. To start the conversation again, simply Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. No disrespect intended as your advice is probably based on years of experience of BTs service! The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. If I changed my email address I would be bound to lose something important. 23-04-2021 on If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. 21h18, I have got my email working again. I spoke too soon. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Go back to: Email help. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Looking through previous posts I see this has been a regular problem. We appreciate you reaching out to us about Mail. 15h31. The problem is also affected by the addressee. In my view, the Postmaster group are doing it the wrong way round. This amount includes applicable customs duties, taxes, brokerage and other fees. on btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. I consistently receive this warning:whenever I try. View cart for details. 26-08-2021 Townman, Gandalf, anneoconnor. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. I know it exists because I can pick it up on ios and via BT Webmail. on 14-07-2019 I have exactly the same problem and would love to get a solution. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Many customers find the BT community forum is a great way of getting help. Our Gmail accounts work on all our devices. A forum where Apple customers help each other with their products. It is they that should investigate why other email providers don't have this problem. 15h33. 9h25 16h05. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. I can send test messages to my iCloud e-mail but not other addresses. Solved: Unable to send email from Outlook app - BT Community We receive the following message when we try to send from our Mac. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. 6h00. Thanks for the super fast analysis and reply. If yes, we recommend that you check if the issue persists while on safe mode. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? This will work as long as your old email account is still active. I have a group of 14 people set up under Outlook 365. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It's reassuring not to be alone. After some trial and error I found that btinternet was objecting to my "signature" containing a link. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. 23-04-2021 None of the posts I have seen are the same as my problem however. Copyright 1995-2023 eBay Inc. All Rights Reserved. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password on Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Log in issues. Thanks We have received reports that emails to btinternet.com email addresses are being blocked. any proposed solutions on the community forums. 20h33 Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. While members are not getting emails, they do appear as posts on the Google Groups page. Have you had the chance to try the steps in the article below? 13-07-2019 By posting your comment you agree to the house rules, The comments below have not been moderated, By Virgin Media says email accounts are only available to current customers. The worrying thing is I don't know how many other emails I'm not receiving. omissions and conduct of any third parties in connection with or related to your use of the site. Why cant my email address have BT.com in the display name? Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. Apple may provide or recommend responses as a possible solution based on the information 23-04-2021 My BT email is not working - Apple Community The article below can help if you do not have any other user account to test with. I then asked them to login to BT webmail and send me another email and that one came through straight away. A warm welcome to the forums. Not receiving @btinternet email - Microsoft Community Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. What does this mean? As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. Then power on the phone and iPad and tell me if it still has the problem. MisterW, bobpullen. I have a group of 14 people set up under Outlook 365. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? on This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". You can usually find the option to redirect in the inbox settings of your old email account. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. They also sent a test email from a PC using an outlook client and that didn't come through either. 09-07-2019 23-04-2021 For additional information, see the Global Shipping Program. But again got error messages which I now cant remember. 14-07-2019 Rachel Rickard Straus, Financial Mail On Sunday Last Thursday, I stopped receiving email from my @btinternet.com account. BT Mail | @btinternet.com | Cannot send mail - BT Broadband Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. on Hopefully, we can get this resolved quickly. What does this mean? After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. 8h29. PaddyB. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Thank you, JW. Just goes straight to outbox, then tries to send . https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Please check your email settings. Some links in this article may be affiliate links. I have cleared cache and data. By If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. Problems with sending btinternet emails t - Apple Community As soon as I removed that link all was well again. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. BT Email - best practices for postmasters and senders of email | BT Help, on Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. . We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. on Various errors messages. I can't afford the risk.'. 1) Set up an email address with a free service. Surely other services would similarly suffer. So hardly time for a timeout to have occurred. Gmail and Outlook are two of the most popular. 09-07-2019 I expect that they are simply burying their heads in the sand and do not look at all. 09-07-2019 BT L1 agent wasn't able to resolve and it has been passed to their email support team. We understand that you are experiencing issues sending emails. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. I have a recent problem with my email service. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. I can receive emails. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. Its probably not directly relevant to your problem, but who knows with Apple!!

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