In November 2022 I placed an order with FootAsylum and it never came. Giving one star so I can leave this review. Keep up the good work Terry!Thanks so much.Tanya. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Free return by our courier service. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Over 90 off RRP. Footasylum exchanges are only available in the UK. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Verification can help ensure real people write reviews about real companies. The range includes footwear, clothing and accessories for men, women and children. We also ensure all reviews are published without moderation. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Replies to negative reviews in < 24 hours. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Looks like they have found the nearest spare tatty box to send them out in. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. In real life, they are dull, boring and have no character at all. Totally amazing service cannot fault. - Kristy Smitten, posted 11 months ago " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Bought a pair of Boss trainers at the end of November 2022. Rock Woven Outdoor Pant. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Avoid this store at all costs. Wow! Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Ordered some trainers at 10.30pm amd paid for next day delivery. We hope to see you again very soon. Ordered standard delivery, was dispatched the next day & arrived the day after. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Just noticed that the box they have sent them in isn't for the correct trainers. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. In real life, they are dull, boring and have no character at all. By continuing to use this website, you agree to the use of Cookies. Useless. 10/10 will not be using footasylum again. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Ordered and paid on 10th December my daughter's Xmas present. Verification can help ensure real people write reviews about real companies. Next time it will be JD SPORTS for my next purchase. It goes against our guidelines to offer incentives for reviews. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. We hope to see you shopping with us very soon. Delivery Methods. If this was my store, they would all be sacked. Return an item in Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. - Rebecca Jones, posted 1 year ago Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Happy from start to finish! Great to hear that the parcel arrived so quickly. Lancashire Got them cheaper than any other website. Leave this blank if you'd like to publish your review anonymously. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. . 1996 Retro Nuptse Jacket. Easy! - Anonymous. Read Customer Service Reviews of footasylum.uk - Trustpilot Delivery to Australia was super cheap and very very fast! However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. First and last time I will use this company. 20%. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Manners cost nothing. Delivery to Australia was super cheap and very very fast! I would definitely recommend and will be a returning customer. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Wow! I ordered an item with Christmas delivery on 20th December and received an email confirmation. All in all, satisfied with my purchase and dealings with this shop. Ordered Nike trainers. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. This time, however, when I ordered, their courier choice was Yodel. How is Footasylum returns process? - reviews.io Email and text communication was prompt and efficient. That is great news that they arrived a day early!We hope to see you again very soon. Find out how we combat fake reviews. 3 ratings with the average rating of 4 out of 5 stars. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. Claim your profile to access Trustpilots free business tools and connect with customers. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. High performance sneakers, trending streetwear and exclusive product weve got you. Price was unbelievable for what I got! Beth is Home Editor for T3, looking after style, living and wellness. We use dedicated people and clever technology to safeguard our platform. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Great to hear that the parcel arrived so quickly. - Lisa Lynch, posted 1 year ago All rights reserved. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This time, however, when I ordered, their courier choice was Yodel. If valid, the page will refresh and your total will be updated accordingly. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. I would definitely recommend and will be a returning customer. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. They sent me trainers in a damaged box. Ordered some trainers at 10.30pm amd paid for next day delivery. Here are 8 tips for writing great reviews. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. And would recommend to all my friends amd family. No greeting, no please, no thank you. Further Details. Never again. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Christmas Gifts | Christmas Gift Ideas | Footasylum Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Reply from Footasylum Jul 14, 2021 Hey! For more information on the cookies that our site uses click here. Companies can ask for reviews via automatic invitations. To break them up politely to ask for helpit was like I had sowrn at them. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. A simple full refund is all I wanted from the first time I was messed around!! I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! I would avoid at all costs. All rights reserved. Up to 60% off at Footasylum on selected women's t-shirts. That is great news about the fast delivery.We hope to see you again very soon. Simply follow our returns portal link below. Replies to negative reviews in < 24 hours. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Yes. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. 10/10 will not be using footasylum again. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. The lady at the till was no better. Stay ahead of the game with the latest trainers and clothing from Footasylum. This arrived within only two working days and all items were delivered intact and all there. If this was my store, they would all be sacked. Suggested companies are based on peoples browsing tendencies. Package allegedly dispatched on 11th December and now reported as list in transit! Do you agree with Footasylum's 4-star rating? Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Customer Service. Courier. Hey Getta,Thanks for leaving us a great review. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Also it was delivered to Republic of Ireland avoiding customs charges. 2023 Trustpilot, Inc. All rights reserved. Ordered and paid on 10th December my daughter's Xmas present. Claim your profile to access Trustpilots free business tools and connect with customers. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Shocking service avoid disappointment. Hey Karl!Thanks for taking the time to leave us a review. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. Order placed Sunday afternoon and delivered Monday afternoon. Rolling eyes, rude attitude. They all fit perfectly. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Suggested companies are based on peoples browsing tendencies. AVOID THIS COMPANY!!!! Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Then I started a new chat and got Sophie who was absolutely lovely. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Footasylum has collected 369 reviews with an average score of 1.86. . I messaged a few guys initially who were very slow to respond and inresponsive. Thank you so much. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Thanks,Rebekah. Great sale and super quick on delivery. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Rolling eyes, rude attitude. Shocking service avoid disappointment. Search for local Shoe Shops near you and submit reviews. Returns at Footasylum - Staall.com UK There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. What Is Nike's Returns Policy? | Nike Help Order placed Sunday afternoon and delivered Monday afternoon. Verification can help ensure real people write reviews about real companies. Unable to get in touch with anyone from customer service to resolve issue. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). In November 2022 I placed an order with FootAsylum and it never came. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. I can't even point the blame at one member of staff because they were all terrible.

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