He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. an account in a name who is not associated with our company. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. WEX Fuel Cards | Save Money With Fleet Cards & Business Gas Cards There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. Having issues making the most of your WEX experience? Look up and select the card you want to change. On the card detail screen, click Add Prompt. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. WEX Inc. - Pep Boys Locations Now Accept Wright Express Card Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. How to Use a Wex Fuel Card: A step-by-step guide However, Visa and Mastercard offer their own fleet. RIDICULOUS!! Wex has made many acquisitions, including eNett, Optal, and benefitexpress. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. However, they all have different requirements and costs for acceptance. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Unethical? Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Incompetent fucks. Just give me my money! Both private businesses and the government use fleet cards. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! Check the statement(s) you want to make payments for. Getting paid to re-write this page? All this because WEX, a company we have never had any dealings with ( and never will!) For the tightest security, use Exact Match. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. This is why their CEO gets 9 million per year ! The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. INACTIVE makes the card unavailable to use. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. How fleet fuel cards work. Dont use them, spread the word not to use them, I will be posting on every review site. My wex net 30 approval | Wex net 30 | Wex net 30 fleet card How does it work? (Town name) Dental or Essential Eye? Get to know COBRA regulations and how they impact you | WEX Inc. For example, a Texaco fleet card can be used at Texaco locations. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. Very incompetent company. Hey y'all!!! After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. I use my premium refunds to pay for the next months premium. Ready for the ultimate credit card processing experience? We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. Scammers!!! They never revealed that to us and what was noted was a 6.99% interest rate. Free Esso Card for Blue Light Card Members Youll need to contact your credit card processor. It gets billed to the card. For example, a gallon-per-transaction limit for a type of fuel. Find out more about WEX WEX FUEL CARDS Hopefully they get banned from my state at least. Wex and Voyager cards can be used at any participating gas station. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. Deny most claims with no reasons. (See Look up card.). This even applies to co-branded cards. He has also researched and published reviews about nearly every payment services provider and processor. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. That means finding a processor who is familiar with B2B transactions. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. Hi Ana, The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. EFS and Fleet One | Contact Customer Service | WEX Inc. Corporate Office The interchange rates range from 1.85% + 10 cents per transaction to 2.95% + 10 cents per transaction, as seen in the screenshot below. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. This wide-angle prime lens may be compact but it packs powerful features. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. Most often, people choose Report Only, so the drivers name only appears on reports. The 8 Best Fuel Cards For Truckers In 2023 - Merchant Maverick Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. In today's video, I am talking about the Wex Fleet card. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. Hard to get a hold of. Set the Validation type, then click Next. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. Can you imagine what they are charging retailers to be able to take the card? Get the truth here. It was my banker that advised me to contact them first. Simply add a few details about yourself and the application will be submitted in minutes. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! It is also a great way to encourage businesses to start spending again as many consider curtail spending. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. The money code information displays at the top of the screen. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. Nicole Wex Fleet Card | University of Missouri System WEX Fleet cards are to be used only for fuel purchases or roadside services. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? This is a fraudulent account. This type of billing is unethical at the very least. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales.

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