I'm convinced company is run out of a basement and lack computer skill to process anything. Products used:Still waiting for it to arrive (for 6 weeks)! We do specifically outline the estimated delivery time on each individual product page once a size is selected. Im very disappointed. Customer service contacts and company information. This cost is not covered by us and is charged directly by your local government. I never got any notification from them that my dresses would be late or anything. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. How often does the website restock? - Kate. "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. It has been such a negative experience. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Facebook is showing information to help you better understand the purpose of a Page. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. i live in texas and ordered a dress on sunday earlier this week. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. You can also visit this article for more information on getting support! - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. where you can enter your landline number to check the service. I reached out to customer service numerous times and have not had a response. You'll soon realize why they don't allow real customer reviews on their site Hi Emily, Yes. GetHuman does not work with Sky's customer support operations, directly or in any . They do not have number to call. I will absolutely be reordering a new size and be a returning customer! Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. How did we do? After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. Unfortunately, we are not selling our styles to other retailers at this time. Sharing is caring! My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Store credit took weeks. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. We may also share information with companies assisting in fraud protection or investigation. Go to our site to chat with our support team or email us at support@lucy.co! Be careful of ordering something for a particular occasion. 2. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. Hi! Contacts: Adam Russell Adam.Russell@FHFA.gov I foresee no dress, no money returned and no reply. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. . The dress we purchased did not fit at all like the photo depicted on the site. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. If i order now when i will receive it? Well look into the stated issue and will work out a way to resolve the situation asap! So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. They have yet to respond and emails were sent over a week ago. 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". -Kate. Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. I had to do a charge back from my credit card company to get my refund back. I have been waiting for almost three weeks and still haven't got my money back. Twice now, I have not received an order or refund. I was horrified. Only store credit even though clothing size is not standard. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Hi Teagan, Thanks for your feedback. i am from spain. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! We have Live Chat and Email available for any questions or concerns. Thanks for your feedback. You can activate your new camera, view your photos, manage and monitor. Free Returns for United States Customers. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. We're so sorry to hear that there was an issue with your order. We would suggest to double check your card details. I used the chat feature again in January to try to figure out where my two other dresses were. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. International delivery is 5-10 business days. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. I have emailed them three times and tried to do the virtual chat but it never works. This policy is effective from 01/01/2016. would it arrive by october 26th? The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Cassandra M. went beyond. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. Lucy in the sky did not inform me back in November, that the dress was not in stock. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. I use the chat feature and they told me that the dresses would arrive within the next three weeks. The customer service and chat support feature here is great and really easy to use. United States. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. We're sorry to hear about the sequin issues on the dress. He understood my issue, addresses it and rectified it. Products used:None package arrived too late. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. The 24/7 chat is turned off and nobody bothered to respond to my email. You can choose to accept or decline cookies. The cost of foreign products and services may fluctuate. Remember, you can do most things online at Sky.com. She was a total pleasure to work with. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. This site promises to ship an item by a certain date. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). 5726 Solutions. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. Now my daughter has no dress for homecoming and we are scrambling. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? -Kate. This Privacy Policy Statement only covers our Website and does not cover any other website. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Guess I'll be donating clothes to charity. -Kate. I ordered 4 items and once I received 2 of them and saw how bad the quality was. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I threw out all the clothing. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. -Kate. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. Service 527 It makes total sense why they only give you store credit, or else they'd be out of business! So glad we were able to help! Tip for consumers:Absolutely no refunds unless it arrived damaged. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. We're so sorry to hear about the order. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. -Kate. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. 0818 719 819. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Oh no! They said I would be receiving updates and a tracking number. Please email us at resolution@lucyinthesky.email so that we can better assist you! Do you agree with Lucy in the Sky's 4-star rating? Account and billing. I HAVE MY TRACKING NUMBER. Hi Kim, Not only was she patient but she was quick and so attentive. They have a wide variety of clothes and accessories for men, women, and children. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. I HAVE MY TRACKING NUMBER. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . There are thousands other options. This page was last edited on 12 October 2022, at 14:56 (UTC). Please email us at resolution@lucyinthesky.email so we can look into this for you. -Kate. BROADBAND. We're sorry to hear that you had issues with your order. If they don't offer refunds, they should have made this much more clear during purchase. We're sorry to hear about your disappointment with our return policy. Products used:None, I never received them. I reached out 5 days ago to see where it was. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. We also ensure all reviews are published without moderation. I've made several purchases on different occasions from this store and nearly all of which came with problems. Key Employees of Lucy In The SKY. Delivery date was Feb 17-24th. https://www.lucyinthesky.com/shop/index.php?route=account/login. Call costs from other providers will vary. -Kate. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. I am telling all my friends how bad the quality is and to never order from them. I emailed on 9/16 noone has contacted me. Hi Denver, I ordered the Kayden Dress in black. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? I have twice ordered from this website (years apart) and both times my items were not sent out. Shein has better quality than this garbage! I DO NOT RECOMMEND THIS COMPANY! , over 6 weeks. I have never been able to complete a return that quickly. I had an issue with my dress being see through and needed a replacement soon for an event. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Thanks for your feedback. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. Write a review Sign in. Don't waste your time or money, just go somewhere else! We want to make sure that this refund goes through immediately. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. Shipping is free over US$75 and US$6.90 for orders under US$75. We will not be liable if for any reason this Website is unavailable at any time or for any period. This isn't a real company. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. If you want to make a complaint to the Sky customer service team, they can be reached on . The quality of clothing is so bad. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. These companies are a dime a dozen, you can 100% find another that actually values customer service. My daughter has an event Nov. 19. Followed up shortly after the purchase to make sure everything was ok. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. Our regular return policy applies to all orders made through AfterPay. Have something to share about Lucy In The Sky? She offered me advanced credit and provided easy instructions to do so. | Read 5,941-5,960 Reviews out of 6,586 Store credit only. Terrible return policy. Ordered 4 dresses in August 2022 for several events (totaling over $300). Super fast and helpful; won't hesitate to order from the site/company again! Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. I placed an order and was waiting for more than a month. The dresses didn't look anything like the photos. We're sorry to hear that you had issues with your orders. LUCY IN THE SKY IS OUR GO TO! We're so sorry about the delayed style. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Hi Hailey, I regret buying anything from them. The company helped issue credit for this matter to purchase a new item as soon as possible. We're so sorry to hear about the order. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. Hi Veena, Thanks for your feedback. 0333 7591 018. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Number of comments: 0 Shipping I need to change my address or order, how do I do this? I messed up my address and they were quick to help and fix my mistake. Contact Us. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee. Us either! . . Find top links about Lucy In The Sky Login along with social links, FAQs, and more. You must not establish a link from any website that is not owned by you. Glad that our Customer Service was able to help with your returns! Images copyright 2023 Lucy in the sky inc. All rights reserved. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Really horrible place. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Number of comments: 0 . Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

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